Conference Paper2025

Design and Evaluation of CareLine: mHealth Service App for Elder Citizens Connecting with Caregivers Within Bangladesh

Nusrat Jahan Shawon, Nizar Ahmed, Fabia Jannat, Moinul Alam, Ashraful Islam

2025 6th International Conference on Mobile Computing and Sustainable Informatics (ICMCSI)

IEEE, pp. 1517-1523

  • Good Health and Well-being — Relevance: 87%
DOI: 10.1109/icmcsi64620.2025.10883365URL

Abstract

In Bangladesh, the shift in family dynamics and social changes has created a pressing need for caregiving solutions that prioritize both quality and accessibility for elderly people. This work presents an online mobile health (mHealth) platform named ‘CareLine’ connecting families with qualified caregivers. The goal of this mHealth platform as a smartphone application (app) is to bridge the elderly care gap in Bangladesh. Based on a literature survey and informed brainstorming, the ‘CareLine’ mHealth app is built in Bangla and ensures accessibility for native Bangladeshi target users. ‘CareLine’ app includes four key features: List of Available Caregivers, Scheduling Caregiving, Search for Services, and Help and Support. Later, an early-stage user evaluation of ‘CareLine’ is carried out with 40 participants. Majority of participants expressed a positive perception for the available features in ‘CareLine’. By addressing these critical needs, the ‘CareLine’ app offers a comprehensive solution to Bangladesh's caregiving challenges for the elderly, providing immediate support while paving the way for future advancements in elder care through digital transformation.

Keywords

  • elderly care
  • Bangladesh
  • user evaluation
  • mobile application design
  • mobile health

CCDS Authors

Ashraful Islam, PhD
Ashraful Islam

Ashraful Islam, PhD

  • Center Director, CCDS
  • Director, HCI Wing

Assistant Professor

Department of Computer Science and Engineering

Independent University, Bangladesh (IUB)

Published at

CHI, UIST, UbiComp, IJCNN, ICIP, HCII, ICDMW, BLP, IEEE Internet of Things Journal, JMIR, JMIR Human Factors, JMIR Formative Research, IEEE Access, Smart Agricultural Technology, Diabetes Research and Clinical Practice, PLOS ONE

Research Interests

Human-Computer Interaction, AI for Social Good, AI for Public Health, AI for Impact

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