Conference Paper2026

TrueRate: Operationalizing Sentiment Analysis for Accurate Smartphone App Rating Inference

Jahanggir Hossain Setu, Md Junayed Hossain, Ashraful Islam, AKM Mahbubur Rahman, M Ashraful Amin

International Conference on Human-Computer Interaction

In: Human-Centered Design, Operation and Evaluation of Mobile Communications

Springer Nature Switzerland, pp. 228-247, ISBN: 9783032305480

Keywords

  • Sentiment analysis
  • DeBERTa
  • BERT
  • online customer reviews
  • star rating prediction
  • online reviews
  • app reviews
  • usability evaluation

CCDS Authors

Ashraful Islam, PhD
Ashraful Islam

Ashraful Islam, PhD

  • Center Director, CCDS
  • Director, HCI Wing

Assistant Professor

Department of Computer Science and Engineering

Independent University, Bangladesh (IUB)

Published at

CHI, UIST, UbiComp, IJCNN, ICIP, HCII, ICDMW, BLP, IEEE Internet of Things Journal, JMIR, JMIR Human Factors, JMIR Formative Research, IEEE Access, Smart Agricultural Technology, Diabetes Research and Clinical Practice, PLOS ONE

Research Interests

Human-Computer Interaction, AI for Social Good, AI for Public Health, AI for Impact

AKM Mahbubur Rahman, PhD
AKM Mahbubur Rhman, PhD

AKM Mahbubur Rahman, PhD

  • Director, DS & IPT Wings

Associate Professor

Department of Computer Science and Engineering

Independent University, Bangladesh

Published at

CHI, ECCV, WACV, PAKDD, LREC, IJCNN, ICPR, ICIP, HCII, BEA, Scientific Reports, Information Sciences

Prof. M Ashraful Amin, PhD
M Ashraful Amin, PhD

Prof. M Ashraful Amin, PhD

  • Founder Director, CCDS
  • Director, AI/ML, HCI & DS Wings

Professor

+1 more affiliation

Department of Information Sciences and Technology

George Mason University, USA

Published at

ACL, CHI, UbiComp, ECAI, WACV, PAKDD, IJCNN, ICPR, ICIP, HCII, CLEF, BLP, Scientific Reports, JMIR, IEEE Access, Smart Agricultural Technology, Frontiers in Computational Neuroscience, Diabetes Research and Clinical Practice, PLOS ONE

Research Interests

Machine Learning, Cognitive & Vision Science, Cybernetics, Surveillance & Security, ICT in Education, Health, & Agriculture, Human-Computer Interaction, Internet of Things, Robotics

References

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