Conference Paper2023

Designing Healthcare Relational Agents: A Conceptual Framework with User-Centered Design Guidelines

Ashraful Islam, Beenish Moalla Chaudhry, Aminul Islam

28th IEEE Symposium on Computers and Communications (ISCC)-ICT4eHealth

IEEE, pp. 1-4

DOI: 10.1109/iscc58397.2023.10218039URL

CCDS Authors

Ashraful Islam

Ashraful Islam, PhD

Center DirectorDirector, Human-Computer Interaction Wing

References

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  2. 2.Simon Provoost, Ho Ming Lau, Jeroen Ruwaard, Heleen Riper. (2017). Embodied Conversational Agents in Clinical Psychology: A Scoping Review. Journal of Medical Internet Research, 19(5), e151[10.2196/jmir.6553]
  3. 3.Timothy Bickmore, Lisa B. Caruso, Kerri M. Clough‐Gorr, Timothy Heeren. (2005). ‘It's just like you talk to a friend’ relational agents for older adults. Interacting with Computers, 17(6), 711–735[10.1016/j.intcom.2005.09.002]
  4. 4.Minjin Rheu, Ji Youn Shin, Wei Peng, Jina Huh. (2020). Systematic Review: Trust-Building Factors and Implications for Conversational Agent Design. International Journal of Human-Computer Interaction, 37(1), 81–96[10.1080/10447318.2020.1807710]
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  6. 6.Timothy Bickmore, Suzanne Mitchell, Brian W. Jack, Michael K. Paasche‐Orlow, Laura M. Pfeifer, Julie O’Donnell. (2009). Response to a relational agent by hospital patients with depressive symptoms. Interacting with Computers, 22(4), 289–298[10.1016/j.intcom.2009.12.001]
  7. 7.Michelle X. Zhou, Gloria Mark, Jingyi Jessica Li, Huahai Yang. (2019). Trusting Virtual Agents. ACM Transactions on Interactive Intelligent Systems, 9(2-3), 1–36[10.1145/3232077]
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  9. 9.Teresa K. O’Leary, Elizabeth Stowell, Everlyne Kimani, Dhaval Parmar, Stefán Ólafsson, Jessica A. Hoffman, Andrea G. Parker, Michael K. Paasche‐Orlow, Timothy Bickmore. (2020). Community-Based Cultural Tailoring of Virtual Agents. , 1–8[10.1145/3383652.3423875]
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  11. 11.Beenish Moalla Chaudhry, Ashraful Islam. (2022). A Mobile Application-Based Relational Agent as a Health Professional for COVID-19 Patients: Design, Approach, and Implications. International Journal of Environmental Research and Public Health, 19(21), 13794[10.3390/ijerph192113794]
  12. 12.Ashraful Islam, Beenish Moalla Chaudhry. (2022). Design Validation of a Relational Agent by COVID-19 Patients: Mixed Methods Study. JMIR Human Factors, 10, e42740[10.2196/42740]
  13. 13.Ashraful Islam, Beenish Moalla Chaudhry. (2022). Acceptance Evaluation of a COVID-19 Home Health Service Delivery Relational Agent. Lecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, 40–52[10.1007/978-3-030-99194-4_4]
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